| §1.) General: |
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These terms and conditions apply to all contracts (including distance selling) which are concluded with Vilem Achleitner e.U. (following referred as Glücksperle). In case of distance selling, the purchaser confirms these terms and has read and accepted them by submitting the order. Different conditions of (/the/) purchaser shall not be valid as long as they have not been confirmed in written form by Glücksperle. The following §§ are in addition to the valid laws in Austria. If any § of these terms prove to be or become invalid this shall not affect the validity of the remaining §§. The ineffectiveness of a point is replaced by a valid provision which is the objective of the closest point invalid. The headquarter address of Glücksperle: Vilem Achleitner e.U. Anzendorf 31 3382 Loosdorf Austria |
| §2.) Place of performance and jurisdiction: |
| Place of performance and jurisdiction for all parties agreed between the supplies and services is the headquarter of Glücksperle and governed exclusively under the applicable laws of the Republic of Austria. |
| §3.) Prices/contract of sale/payment: |
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All prices are quoted, unless otherwise indicated, including 20% Austrian VAT and are quoted in Euros. For deliveries to companies in other EU countries with a valid VAT number and for supplies to third countries in no Austrian VAT offset. Price changes, typing errors and mistakes are reserved by Glücksperle. All offers are valid only while supplies last. After submitting the order or signing a sales agreement it comes to a legally binding contract. You can choose between credit card payment, PayPal payment or bank transfer. You can find the bank connection for the transfer at the end of your invoice. For new customers who do not pay by credit card or PayPal we ask to pay in advance for the first few orders. In this case you will receive an automated email after completing your order where you can find our bank connection. Regular customers with good payment behaviour will receive their order with the attached invoice and can pay after receipt of delivery. Invoices are due and payable without discount upon receipt thereof. If you pay in advance and the item is not available, the amount will be refunded to you automatically and immediately. |
| §4.) Right of return: |
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If a delivery does not meet your expectations private consumers have the right to return it to us under the following conditions: - Please inform us no later than 14 days after receipt of your shipment which items you wish to return via email with invoice and article number. Not agreed returns are not accepted. - After receiving confirmation email from us, please send us your returns within 14 days at your own cost. Non-free returns are not accepted. - When the items arrive, you will get a credit by email to deduct from your next order. If paid in advance, the amount will be refunded automatically. - Part returns of an article are not accepted. - Excluded are special customer ordered/delivered items and special designs. |
| §5.) Right of withdrawal: |
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From a contract of distance selling, a private consumer can withdraw within 2 weeks according to Austrian law without giving reasons. This time begins with receipt of the order. Withdrawal must be notified in writing (e.g. email) to Glücksperle. Shipping costs may be charged at least. |
| §6.) Shipping costs & shipment: |
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With closing a contract the buyer instructs Glücksperle to ship the order with GLS or Post. Glücksperle assumes no liability for the service of GLS or the Post. The costs are paid by Glücksperle and charged to the recipient in the form of a delivery fee. Shipping information If a consignment is not received by the recipient or cannot be delivered at the delivery address and the consignment comes back to Glücksperle, the additional costs for sending back will be charged to the customer. If the consignment is visibly damaged on delivery, the recipient must insist that this fact is recorded by the GLS or Post deliverer. |
| §7.) Guarantee: |
| Normal warranty periods apply. Colour changes of costume jewellery parts are not warranty cases. |
| §8.) Online Dispute Resolution (ODR) Platform: |
| When consumers have a problem regarding a product or service they bought, they can settle their dispute out-of-court through an Alternative Dispute Resolution procedure. You can reach this Online Dispute Resolution platform under the following link: https://ec.europa.eu/odr |
| §9.) Miscellaneous |
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(1) Even if the traffic lights of an article is on yellow or green and it is sold out, it will not be supplied automatically or free due to long replenishment time. (2) There can be colour and size differences between actual goods and representation in Internet or print due to photo-technical presentation. (3) Dyed and coloured articles can rub off on skin or clothing; no liability for damage. (4) Typing, display, content, or program errors are reserved by Glücksperle. (5) For website problems or noticed errors, please email us. We will endeavour to fix them. |
Thank you for reading our Terms & Conditions.
