§1. General provisions

Unless mandatory consumer-protection rules provide otherwise, the place of performance and jurisdiction for all deliveries and services agreed between the contracting parties is the registered office of Glücksperle. Austrian law shall apply exclusively.

Unless stated otherwise, all prices are shown in euros and include 20% Austrian VAT. For deliveries to businesses in other EU Member States with a valid VAT identification number, and for deliveries to non-EU countries, Austrian VAT is not charged where the legal requirements are met.

Glücksperle reserves the right to correct price changes, typographical errors and other mistakes. All offers are valid only while stocks last.

A legally binding purchase contract is concluded when the order is submitted or an offer is signed.

For a customer’s first orders, we generally request payment in advance. In this case, an automatically generated email containing our bank details will be sent after the order has been submitted. Regular customers with a reliable payment history may later receive their orders on invoice without advance payment.

Unless otherwise stated, invoices are due upon receipt without deduction. If an advance payment results in a credit because an item cannot be supplied, the corresponding amount will be refunded automatically and without undue delay.

If a delivery does not meet your expectations, consumers may return goods under the following conditions:

• Please notify us by email no later than 14 days after receiving the shipment and include the invoice number and item number. Returns that have not been agreed with us in advance may be refused.

• After receiving our confirmation, please return the goods within 14 days at your own expense. Unpaid or cash-on-delivery returns will not be accepted.

• Once the returned goods have arrived and have been checked, you will receive a credit note by email. If you paid in advance, the amount will be refunded automatically.

• Partial returns of a single packaged item are not accepted.

• Goods ordered or produced specifically at the customer’s request are excluded from the voluntary return arrangement, subject to mandatory statutory rights.

Consumers may withdraw from a distance-selling contract within the statutory withdrawal period without stating a reason.

The withdrawal period generally begins when the consumer, or a third party designated by the consumer, receives the goods. It is sufficient for the withdrawal notice to be sent before the period expires.

The direct costs of returning the goods are borne by the consumer.

Further details can be found in our separate withdrawal information.

By concluding the purchase contract, the customer instructs Glücksperle to dispatch the ordered goods using a parcel service. Shipping costs are paid by Glücksperle and charged to the customer as a flat-rate shipping fee.

Shipping information

If a shipment is not accepted, cannot be delivered to the address provided, or is returned to Glücksperle for reasons attributable to the customer, the resulting return and reshipping costs may be charged to the customer.

If a parcel is visibly damaged upon delivery, the customer should ask the delivery person to record the damage in writing.

All delivery-time information is based on experience and is non-binding. Delays caused by the parcel service or other circumstances beyond our control may occur.

The statutory warranty provisions apply. Normal wear and tear, as well as colour changes caused by the nature of fashion-jewellery components or by improper use, do not constitute defects covered by the statutory warranty.

Glücksperle always endeavours to resolve complaints and disagreements with customers quickly and directly. Information on out-of-court consumer dispute resolution and the competent bodies is available through the European Commission’s Consumer Redress portal.

(1) If an item is sold out despite being shown with a yellow or green availability indicator, it will not be delivered automatically at a later date.

(2) Colours and sizes may differ slightly from their appearance on screens or in printed material due to photographic and technical factors.

(3) Dyed or surface-coloured products may transfer colour to skin, clothing or other materials. Glücksperle accepts no liability for damage resulting from improper handling or use.

(4) Typographical, display, content and programming errors are reserved.

(5) If you notice a problem or error on the website, please email office@glasperlen.at. We will endeavour to correct it as quickly as possible.