Does a frog prince really become a king when you kiss him?
Not quite. A kiss might make a frog prince very happy – but around here, he only becomes a king once he has found his own kingdom of beads. 😉
Everything else you may be wondering about
Can private customers shop at Glücksperle?
Yes. Everyone is welcome to shop with us, whether you are buying privately or for a business.
Our prices are based on the quantity tiers shown for each individual item. We do not offer additional trade discounts beyond these quantity discounts.
Our prices are based on the quantity tiers shown for each individual item. We do not offer additional trade discounts beyond these quantity discounts.
Can I collect my online order in person?
Unfortunately, online orders cannot be collected in person. They are dispatched from our warehouse in Lower Austria, which is not open to customers.
You are, however, very welcome to visit one of our partner stores.
You are, however, very welcome to visit one of our partner stores.
How much does shipping cost?
We send orders as insured parcels with Austrian Post. You can find the current prices, free-shipping thresholds and estimated delivery times in our shipping overview.
Unfortunately, small orders cannot be sent as ordinary letters.
Unfortunately, small orders cannot be sent as ordinary letters.
How can I pay for my order?
For a customer’s first orders, we normally ask for payment in advance by bank transfer. After completing the order, you will receive an automated email containing our bank details. Please also check your spam or junk folder.
Regular customers with a reliable payment history may later be switched to payment by invoice and can pay after receiving their order.
Regular customers with a reliable payment history may later be switched to payment by invoice and can pay after receiving their order.
Do you offer a printed catalogue?
No. We do not produce a printed product catalogue. Our complete and continuously updated range is available in our online shop.
How long does delivery take?
We do our best to dispatch every order as quickly as possible.
Estimated delivery times after dispatch are approximately:
Austria: 1 working day
Germany: 2 working days
Other EU countries: around 2-3 working days
These times are non-binding estimates and may vary depending on our workload and the postal service.
Estimated delivery times after dispatch are approximately:
Austria: 1 working day
Germany: 2 working days
Other EU countries: around 2-3 working days
These times are non-binding estimates and may vary depending on our workload and the postal service.
Will sold-out items be sent later free of charge?
No. Because restocking times can sometimes be very long, sold-out items are not automatically backordered or sent later free of charge. If you still need an item, please order it again once it is available.
Of course, you will only be charged for items that can actually be supplied.
Of course, you will only be charged for items that can actually be supplied.
Will I be charged a higher unit price if the full quantity I ordered is not available?
No. The unit price is always based on the quantity you originally ordered, even if only a smaller quantity can be supplied.
Can I combine different colours or sizes to qualify for a lower quantity price?
No. Quantity prices apply to one specific item number. Each colour and size is calculated separately, even when two products differ only slightly.
Do resellers receive an additional trade discount?
No. Our selling prices are determined exclusively by the quantity tiers shown for each item.
Who should I contact if there is a problem?
We always try to resolve problems quickly and without unnecessary bureaucracy. Simply send us an email at office@glasperlen.at.
If a matter cannot be resolved directly, information about out-of-court consumer dispute resolution is available on the European Commission’s Consumer Redress portal.
If a matter cannot be resolved directly, information about out-of-court consumer dispute resolution is available on the European Commission’s Consumer Redress portal.
What does “strand” mean?
A strand is a length of nylon thread onto which beads have been temporarily strung for packaging and sale.
